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Besides your chat app, you can write to Balt from the console, by email or from the Chrome extension. Find these under How to reach me, on the console’s home.

In the console

How to reach me, on the home page
Transcribing a voice message uses credits.

By email

Your organization has a Balt address. Copy it from How to reach me. Write to it from your account’s address: Balt ignores messages from addresses he doesn’t know. The conversation follows the email thread.

With the Chrome extension

Add the Chrome extension opens its Chrome Web Store page. Once installed, Open the Chrome extension opens it from the console.